After the insane snafu withFallout 76’scollector’s editionnot having the correct bag, Bethesda was finally set to make everything right to its customers. To get a replacement bag, one just needed to head to the Bethesda support website and submit a ticket. In a few days, you’d be lugging around your power armor helmet with the correct material and everything would be hunky dory…or so we thought!
In an unexpected move, users submitting tickets to Bethesda’s website were given access to the support system. This allowed anyone to open and close any tickets and view sensitive customer information, such as home address, credit card information and e-mail addresses. Users around the net have chimed in to corroborate this claim, with one person on Twitter uploading a screencap of the incident.
@BethesdaSupportI am receiving other people’s support tickets on my@bethesdaaccount. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right?#Fallout76pic.twitter.com/KUpGCNfIF0
— Jessie Tracy (@JesscaTracy9)July 16, 2025
Whatever was causing the issue has now been fixed. A community manager over onBethesda’s forums posted, “Hi guys, we’ve resolved this issue,” with nothing else to say on the matter. I suppose silence is the best policy here because the truth will likely only lead to more anger.
